Let down by
18.03.2023
by Leyla
by Leyla
- Eggs
- Milk
- Tree nuts
My son is allergic to milk, eggs and nuts.
The pub was very busy with rugby on and a wedding party upstairs. Our waitress was attentive and came back to ask a question about my son's allergies when she was unsure, which I appreciated. However when the food arrived (steak and chips) it had a sauce on, even though I had requested no sauce. I asked the manager what the sauce was and he went to find out but didn't come back. We waited, while our food was getting cold, until eventually I had to go and find him. He checked with the kitchen and it was safe for my son (although he didn't like it, but he was able to scrape it off) but it left us feeling uncomfortable and angry about the service.
Menu Top Tips
- Chefs can amend some dishes to make them safe
Venue Top Tips
- Avoid when it's busy