If you felt that one of our Allergy Companions members did not take your allergy/allergies seriously and/or did not live up to the Allergy Companions values (please see full list here
), please leave a review for this venue and explain your reasons for scoring them low. You can also email us at firstname.lastname@example.org
, and provide details of your booking (date and time), who served you, as well as full reasons as to why you did not feel your expectations were met.
We will then speak to the venue to understand full details of what potentially went wrong, and provide you with a response.
Please note – Allergy Companions will not be able to investigate complaints made with regards to the overall dining experience, as this falls outside the remit of Allergy Companions. Whilst restaurants will ultimately feature on Allergy Companions because diners had a positive experience with their allergies and they were happy to recommend the venue to other diners, each diner will experience the food and the overall setting at a personal level, which will not necessarily reflect other diners’ expectations.
If you feel that the dining experience should be reported to the Food Standard Agency this is a report that you as the diner may make as this goes beyond the scope and reach of Allergy Companions.